Refund and Returns Policy

Last updated: 19/02/2026

Thank you for supporting our band through our official store. We take pride in offering quality merchandise and music releases. Please read our policy carefully before making a purchase.

1. Returns

We accept returns on physical merchandise items (such as clothing and accessories) within 14 days of delivery, provided that:

• The item is unused and in its original condition
• The item is in its original packaging
• Proof of purchase is provided

Customers are responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return, please contact us at:
info@lopoloko.com

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will arrange a replacement or issue a refund where appropriate.

3. Music Albums (CDs & Vinyl)

We only accept returns of CDs and vinyl records if:

• The item is defective
• The item was damaged during shipping

Due to the nature of physical music products, we cannot accept returns of opened items unless they are faulty.

4. Digital Products (if applicable)

All digital music purchases are non-refundable, except in cases of technical errors or duplicate purchases.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Processing time may vary depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item (for example, for a different size), please contact us before returning the product.

7. Contact Us

For any questions regarding returns or refunds, please contact:

info@lopoloko.com
Lo Poloko Official Store